frequently asked questions


+ Do I need to make an appointment?

As weekend appointments are in great demand, you do need to book in advance. Appointments last for one hour. If you’re unable to find a suitable time, please contact us and we will do our best to accommodate you.

+ Is there a charge for appointments?

Appointments are free of charge, however, there is a £25 fee (refundable against the purchase of a gown) for Sunday and evening appointments. Sunday appointments are available on the first and third Sunday of every month. Evening appointments (except Fridays) are by arrangement. Both Sunday and evening appointments last for an hour and a half.

+ Who can I bring to my appointment?

Whilst we understand that this is also an exciting time for your family and friends, please avoid the temptation to bring more than a couple of guests to your first appointment. Experience shows that too many opinions can sometimes obscure your inner voice and make your decision more difficult!

+ What should I bring to my appointment?

We advise you to wear nude-coloured, seamless underwear. Please avoid tanning products prior to your appointment and opt for minimal make-up as both will help to keep our dresses clean. Please bring your wedding shoes if you already have them. Don’t worry if not as we have a selection you can use.

+ What happens if I find 'the' dress?

We take your measurements which are then sent to the designer. Your dress will be delivered to store, ready for alterations, approximately 6-8 weeks before your wedding. We will contact you when the dress arrives to arrange your first fitting.

+ How do I pay for my dress?

Once you’ve chosen your dress, a 50% non-refundable deposit is charged. The balance is payable when the gown arrives in store, before alterations commence.

+ Is there a charge for alterations?

Our wedding dresses are made to the nearest dress size and therefore most dresses will require alterations. We will be able to advise you on the scale of alteration costs. Payment is made directly to our seamstress.

+ Where will dress fittings take place?

We offer fittings in-house with our highly experienced seamstress. You are also welcome to visit her workshop near East Grinstead or, alternatively, carry out your own alterations.

+ What is a sample sale?

A sample sale is usually held twice a year. Sample dresses are sold at greatly reduced prices in order to make space for a new collection. Unfortunately, sample dresses are not eligible for in-house fittings and must be paid for in full and then taken home with you. We will, however, give you the details of our seamstress should you wish to contact her direct to arrange alterations.

+ What is a trunk show?

A trunk show is when a designer loans the boutique a selection of dresses from their new collection for a limited period of time. Most trunk shows are held over a weekend. Some designers are able to loan their entire new collection making it an ideal time for brides to try dresses which aren’t part of our usual collection.